Privacy Policy
Last updated: 1 July 2025
Our commitment to your privacy
Little Gem Flowers Pty Ltd (we, us, our) provides florist and floral design services across Melbourne VIC. We are committed to protecting the privacy of the personal information we collect and handle it in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) contained in that Act.
This policy applies to this website (littlegemflowersau.space) and to our dealings with customers, enquiry-makers, gift recipients, suppliers and other members of the public. By using our website or engaging our services, you agree to the handling of your personal information as described on this page.
The kinds of personal information we collect
Depending on how you interact with us, we may collect:
- your name and contact details, including your email address;
- delivery details, such as the recipient's name and delivery address and any delivery instructions;
- enquiry and order details, including the occasion, your flower preferences, message card wording and budget;
- billing information relevant to a transaction. Card payments are processed by our payment providers, and we do not store full card details on our systems;
- information about how you use our website, such as pages viewed and the type of device or browser used.
If you tell us about an allergy or sensitivity to particular flowers so that we can design a suitable arrangement, we treat that information carefully and handle it in accordance with the APPs.
How we collect personal information
We generally collect personal information directly from you, for example when you submit a quote request through our quote page, send us a message via the contact page, place an order, or correspond with us by email.
Sometimes we collect information about you from someone else, such as when a friend, family member or colleague places an order on your behalf as a gift recipient. We also collect some information automatically when you visit our website, including through cookies and similar technologies.
Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information so that we can:
- respond to enquiries and prepare quotes for our florist and floral design services;
- create, prepare and deliver floral arrangements and event styling you have ordered;
- process payments, issue invoices and receipts, and keep accurate business records;
- coordinate deliveries with you, the recipient and our delivery partners;
- send you updates or marketing about our services, but only where you have consented or we are otherwise permitted to do so. You may opt out of marketing communications at any time by replying to any message or emailing us;
- improve our website, products and customer service.
Anonymity and pseudonymity
Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, such as when making a general enquiry about our services. However, we will usually need your name and delivery or contact details in order to fulfil an order or provide a tailored quote.
When we disclose personal information
We do not sell or rent personal information. We may disclose personal information to third parties where reasonably necessary for the purposes described above, including:
- delivery partners and couriers, who receive the recipient's name, address and relevant contact details so an order can be completed;
- payment processing providers and our professional advisers, such as accountants;
- IT, hosting and communications service providers who support our website and business systems;
- other parties where we are required or authorised by law to do so.
Overseas disclosure
Some of the service providers we use may be located outside Australia, or store, process or back up data on servers located overseas. Where this occurs, we take reasonable steps in the circumstances to ensure that any overseas recipient handles your personal information consistently with the APPs.
Cookies and website analytics
Our website may use cookies and similar technologies to operate the site, remember preferences and understand how visitors use our pages. This helps us improve the website experience. Most browsers allow you to refuse or delete cookies through your browser settings; if you disable cookies, some parts of the website may not function as intended.
Security of personal information
We take reasonable steps to protect the personal information we hold from misuse, interference, unauthorised access, modification or disclosure. These steps include appropriate physical, electronic and managerial safeguards. We also take reasonable steps to destroy or de-identify personal information once we no longer need it, unless we are required by law (for example, tax and record-keeping laws) to retain it for longer.
Access to and correction of your personal information
Under the APPs, you have a right to request access to the personal information we hold about you, and to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us using the details below. We will respond within a reasonable period and, where appropriate, will provide access or make corrections at no cost. In limited circumstances, we may decline a request; if so, we will explain the reasons and how you can complain.
Making a privacy complaint
If you have concerns about how we have handled your personal information, please contact us first so we can look into the matter and respond. We take all privacy complaints seriously and aim to resolve them promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Further information is available on the OAIC website at www.oaic.gov.au.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices, services or legal obligations. The current version is always published on this page, together with the date of the most recent update.
How to contact us
For any questions about this policy, or to request access to or correction of your personal information, please contact us by email at ceo@littlegemflowersau.space. To help us respond quickly, please include the words “privacy request” in the subject line of your email.